spree certified merchant program
Spree.com takes the worry and hassle out of online shopping.
At Spree.com we believe shopping should not only be fun, but it should also be simple, safe, and rewarding. We have created the spree certified merchant program in order to offer our members the best possible shopping experience anywhere on the Web. We will make every effort to ensure your visit to spree.com results in shopping satisfaction. Each of our merchants has been selected for the spree marketplace because they provide world class service as well as world class products and selection.
As part of the certified merchant program, each of our merchants must meet the highest standards in customer service and satisfaction. We carefully evaluate potential and existing merchant partners to ensure our members the best possible shopping experience.
Every spree certified merchant must:
- Clearly state and display their customer service policies, contact information and procedures on their Web site.
- Respond to customer inquiries within 48 hours.
- Provide a secure shopping environment.
- Carefully monitor stock status to minimize out-of-stock status.
- Provide customers with an order confirmation.
- Delivery of merchandise must be made in professional quality packaging, and products should arrive undamaged.
- A merchant must provide customers with professional and prompt resolutions to any situation or complaint that may arise.
- Track all spree member purchases to guarantee accurate Cashback payments.
- Allow spree.com to randomly test merchant procedures to ensure they are meeting spree certified merchant standards.
- Act as an advocate on behalf of any spree member who has a complaint or problem with a merchant that is not being resolved to the memberís satisfaction.
- Randomly conduct spree member satisfaction surveys to identify and articulate problems and concerns to merchants.
- Do whatever we can to ensure your satisfaction. If you are not satisfied as a result of your experience with a spree merchant partner, simply contact spree.com, and let us help make the situation right.
- Guarantee that we'll record the proper amount of Cashback for all your purchases made at merchant partner sites.